実践ビジネス英語 2019/7/12 L7(6)Toward a Cashless Society キャッシュレス社会

In our current vignette the A&A staff talk about how American is moving toward so called “Cashless Society”? People using credit cards or smart phones to pay for just a slice of pizza, for example. Greater efficiency is one reason for the trend. Staffers spend less time counting coins and bills.

And customers spend less time on that too. It may not seem like much, but it could really add up over the course of day, couldn’t it? Let’s say, 15 second get saved per customer, when coins and bills are taken out of the transaction. 15 times just 4 customers would be a minute. So if you served two hundred and forty customers ceaselessly, you’d save an hour. That would be a big deal to a busy retail operation on eatery. And customers’ satisfaction would certainly go up. I’ve worked in retail and food business, I know first hand how impatient customers can get. Everybody is busy, everybody got a dozen things they need to get done yesterday. And they just want to get their food , get their jeans, and get on with the rest of the day.

??? The vignette also talk about less fear of robbery and account errors.

That takes me back to my ice cream job. When I was in high school, there was never a robbery at that store, but sometimes I would be entrusted with counting up day’s take, and then going to the bank, to make a nighttime deposits. That always made me nervous, walking down the street with a big bag of cash in my purse and the deposit slip. You often go to America, Mr. Sugita. What’s been your experience with cashless purchases?

It’s true the United States is well ahead of Japan in the move toward a cashless society. I can travel in America using plastic most of the time, so I’ve often come back to Japan with a wad of unused greenbacks in recent years. Tipping may be a problem with porters and valets, but you can usually leave a digital tip in coffee shops and with taxi drivers. When I first went to the United States in the early 1970s and shopped at a retail store with a $100 bill, I had my picture taken. Of course, the retailer asked for my permission beforehand, but I felt a bit uneasy. I realized that the merchants trusted traveler’s checks more than cash.

Ah, traveler’s checks. They’ve gone the way of the dodo, haven’t they? I remember being shocked when I first came here at how much cash Japanese people tend to carry around with them. Far more than Americans do.

Cash is still king in Japan, as Ueda Shota says. One reason is that cash-especially crisp paper money is prized. That’s what you put in ceremonial envelopes as otoshidama for kids at New Year’s. The money inside must be sharp and crisp, not crumpled. The same goes for monetary gifts at wedding ceremonies. If you only have old bills in your wallet, you go to a bank to get new ones. And unlike certain countries around the world, Japanese paper money is quite clean.

I’ve seen bills in the States that were absolutely filthy. I mean, so dirty that I was amazed, stores and restaurants take them. But here in Japan I’ve never seen bills like that. Not once.




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